Keep moving with Tempo Booking

After confirming your account, complete a three-step onboarding: practice details and regional preferences, booking rules and opening hours, and a review before activation. After activation, add services and team members, configure each care provider's availability and review communication before publishing online booking.

Complete your services, care providers and available hours first. Then open Online booking, review the preview and activate the page. You can share the standalone booking link or, after adding allowed website domains, place the generated widget code on your website. Both routes use the same current services and availability.

Only an administrator can change practice details, team access, scheduling rules and communication settings. Care providers and front-office staff work within the permissions assigned to their role.

The practice opening hours are the outer boundary. Within those hours, configure work blocks, services and breaks for each care provider. Tempo Booking only shows times that satisfy all of these rules.

A time is unavailable when the practice is closed, the care provider is absent or already booked, or the selected service is not offered in that work block. Check opening hours, schedules, absences and the service assignment.

Use an absence to block existing availability temporarily. For a different working day, add a replacement day schedule. This preserves the normal weekly schedule while showing patients only the correct times.

Yes. Requested and confirmed appointments are tracked centrally. Within their access rights, team members see the same current planning, so changes do not need to be shared through separate calendars or lists.

The appointment is confirmed immediately or recorded as a request, depending on your practice policy. An authorised team member can confirm, decline or cancel a requested appointment from the appointment overview.

Open the appointment from Calendar or Appointments and select an allowed next step. Tempo Booking checks the care provider's availability and selected service again when you change the time.

Use Patients to manage contact details, preferred language and appointment history. An explicit language choice is preserved; without one, Tempo Booking uses the practice default. Email and SMS are determined by active transactional communication rules, not by a per-patient channel preference.

Mark a started, confirmed appointment as a no-show. Tempo Booking automatically creates one open follow-up. Open the linked patient or appointment from Follow-up and close the item with a required resolution note. Open and closed follow-up can be viewed separately.

Tempo Booking supports transactional request receipts, appointment confirmations, changes, cancellations and reminders. An administrator determines which rules are active and manages the related templates. Email is sent through Tempo; SMS requires the practice's own connected BulkGate account.

Tempo Booking supports Dutch, French, English and Turkish. A language variant is only used when its template is complete; otherwise the message falls back to the complete practice-default language.

First check the email address or phone number and whether the relevant communication rule is active. For SMS, the practice's own BulkGate account must also be connected correctly and have sufficient credits. Then review the delivery status and any error in Messages before offering the message for delivery again.

Check that you are using the correct account and practice. Ask a practice administrator to verify that your team access is active. Contact us if you can no longer use your sign-in details.

Access is tied to the signed-in user, practice and role. Team members only see areas for which they are authorised. Never share accounts and sign out on devices that other people also use.

Every plan has the same core features. Choose mainly based on the number of care providers. Online booking and transactional email quantities are fair-use guidelines: exceeding one currently only produces a warning and does not trigger an automatic charge, block or plan change. Compare Tempo Solo, Practice and Group on the Possibilities page.