Careful follow-up with a consistent process
- Register a no-show only after the appointment has started
- Create one open follow-up automatically for each missed appointment
- View open and closed follow-up separately
- Keep the patient and appointment link intact
From missed appointment to completion
Register
Mark the started, confirmed appointment as a no-show.
Review
Open the automatically created follow-up and view the linked patient and appointment.
Complete
Record the outcome in the required resolution note and close the follow-up.
A dedicated workflow for missed appointments
When you mark a started, confirmed appointment as a no-show, Tempo Booking automatically creates a separate open follow-up. The original appointment remains recognisable.
Once follow-up starts, the patient link cannot be replaced through an ordinary appointment edit. This protects the relationship with the recorded action.
Follow up without an unnecessary block
An open no-show follow-up does not automatically prevent a patient from making a new booking. Your practice keeps room to respond appropriately to each situation.
The work list separates open and closed follow-up. Each item links to the patient and appointment, and closing it records the outcome.