Less manual work while retaining control
- Enable or disable self-service cancellation per practice
- Set a minimum notice period before the appointment
- Only allow requested or confirmed appointments to be cancelled
- Use a personal link that does not remain valid after the appointment
From practice rule to valid cancellation
Decide
Enable self-service cancellation and set the minimum notice before the appointment.
Share
Tempo Booking can include a personal cancellation link in appointment communication.
Verify
The link, appointment status and notice period are checked again before the appointment is cancelled.
Your practice rules remain in control
Self-service cancellation works only when your practice has enabled it. You also choose how many minutes or hours before the start a patient may still cancel independently.
After that cutoff, the appointment remains in place so your team can assess the situation. Employees retain their operational options for handling the appointment.
A personal route to the correct appointment
The cancellation link is tied to one patient, practice and appointment. Tempo Booking checks the link again when the patient opens the cancellation page and when the cancellation is confirmed.
Only an appointment that still reserves capacity and falls within the notice period can be cancelled through this route. An outdated or invalid link is therefore not processed silently.